Support / FAQ
Frequently Asked Questions
With our products we offer sophisticated software and high-quality hardware equipment. If you have questions or problems concerning your Sonic Core products, we would like to support you at the best. We have assorted the most frequently asked questions and answers at this point. If you do not find an answer here, please contact us at You can help us processing your request promptly by sending an exact but brief description of your problem as well as the serial number of your DSP hardware.
How do I contact the Customer Service?
Our Customer Service is located in the USA (West Coast). Office, Production and Repair are located in Germany. Since we operate worldwide, our response time to your request depends on the time zone. Preferring being contacted by email to enables us to be available almost 24 hours. If you want to call, please find our up-to-date phone number at our contact page.